Find inactive Zendesk seats.
See what they cost you.

Connect your Zendesk in 2 minutes. See agents who never logged in or haven't in 30, 60, or 90+ days, and what each seat costs you.

See a sample report
Read-only OAuth — we never modify your data No credit card required Report ready in 2 minutes
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€1M+ waste found
licensetrim.com/report
LicenseTrim sample report showing wasted Zendesk seats
See full sample report
Waste
€14,850/yr
45%
of Zendesk seats go unused
182K
Zendesk customers worldwide
Only 90 days
before Zendesk deletes login history

See where the money goes

Each scan produces a report showing inactive agents, their roles, and what each empty seat costs you.

licensetrim.com/report
LicenseTrim report showing €986/mo in wasted Zendesk seats across 14 inactive agents

The only tool built for Zendesk seat waste

Enterprise SaaS management platforms cost €50K+/year and treat Zendesk as one of 200 integrations. LicenseTrim does one thing well and starts at €19/mo.

Spot Ghost Licenses

Suspended Zendesk agents still consume paid seats. Most admins don't know this. LicenseTrim catches them all, including agents suspended months ago but never downgraded to End User.

Renewal-Ready Reports

Your Zendesk contract renews annually. LicenseTrim tracks utilization month over month so you walk into renewal negotiations with 12 months of hard data.

No More Manual Exports

Today your options are a manual JSON export and a spreadsheet, or a €50K+/year enterprise platform. LicenseTrim gives you the same insight in 2 minutes for a fraction of the cost.

Continuous Drift Monitoring

Seat waste isn't a one-time event. People get hired, change roles, go on leave. LicenseTrim runs recurring scans and alerts you when new waste appears.

Three steps, two minutes

Connect your Zendesk, get a free report. No credit card, no sales call.

01

Connect Zendesk

Sign in with your Zendesk account. We only request read-only access, so we can't change anything in your instance.

02

We Analyze Usage

Our scan checks each agent's login history, role, and status to find seats that aren't being used. We never access tickets, customer data, or support content.

03

Get Your Free Report

See which agents are inactive, what they cost per year, and what to do about it.

Here's what the math looks like

Zendesk charges per seat whether anyone uses it or not. Here's how waste adds up at different team sizes.

120 agents on Suite Professional (€115/seat)
€46,920/yr
if 28% of agents are inactive (industry avg is 45%)
At this team size, even 8 agents from a department that migrated to a different tool but were never downgraded cost €11,040/year.
Suspended agents still count as paid seats in Zendesk
45 agents on Suite Team (€55/seat)
€7,920/yr
if 12 seats belong to contractors who left
Contractors get suspended when their project ends, but suspending doesn't free the seat. You need to downgrade them to End User.
Most offboarding checklists don't include Zendesk seat downgrades
300 agents on Suite Enterprise (€169/seat)
€52,728/yr
if 26 agents haven't logged in for 90+ days
That's enough to fund the Zendesk Advanced AI add-on (€50/agent) for your entire remaining team.
Recovered seat savings can fund add-ons like Advanced AI or WFM

Frequently asked questions

Everything you need to know before connecting your Zendesk.

Is it safe to connect my Zendesk?

Yes. LicenseTrim uses Zendesk's official OAuth flow with read-only access (users:read scope). We cannot modify or delete anything in your instance.

How much can I actually save?

Industry data shows 45% of Zendesk seats go unused. A 50-agent team on Suite Team wastes about €14,850/year at that rate. Our free analysis shows your actual number.

Is this a one-time cleanup tool or an ongoing service?

Both. The free analysis gives you an immediate list of inactive agents. Paid plans add recurring scans, drift alerts, and trend tracking for the waste that creeps back as people join, leave, or change roles.

What data do you access?

We read your Zendesk user list: names, roles, and login timestamps. We do not access tickets, customer data, or support content.

How is this different from Zylo or BetterCloud?

Those are enterprise platforms (€50K–€100K+/year) that manage 200+ SaaS apps. LicenseTrim focuses on Zendesk only and starts at €19/month.

Why doesn't Zendesk show this natively?

Zendesk has a last_login_at API field but no dashboard, alerts, or cost calculations built around it. You'd have to export all users as JSON and parse it yourself.

Do you support all Zendesk plans?

Yes. Suite Team, Growth, Professional, and Enterprise. The savings calculator adjusts to your plan pricing.

Renewal Preparation

Your next Zendesk renewal is a negotiation

Most teams renew their annual Zendesk contract without knowing how many seats sit idle. Start tracking now so you have the data when renewal comes.

Start building your case

12-month utilization data

Track trends, not snapshots

Export-ready evidence

Share with procurement or finance

Negotiate from data

Hard numbers for your procurement team

Ready to find your wasted seats?

Free analysis in under 2 minutes. No credit card required.

Or view a sample first